APEX 1402

At Nyx Lighting, we are committed to providing high quality lighting products and ensuring your complete satisfaction. Please read our policy carefully to understand your rights and responsibilities.

1. General Return Conditions (Standard Items)

Most items in new condition can be returned within 30 days of delivery.

• Return Window: 30 calendar days from the date of delivery.

• Condition: The item must be returned in new, uninstalled, and resalable condition. This means:

  • The fixture's wires must be uncut and intact.

  • No visible signs of damage, wear, or installation.

  • Must be returned with all original parts, components, accessories, manuals, and packing materials.

• Packaging: The product must be returned in its original, undamaged manufacturer's packaging (the box should be free of additional markings, tape, or labels that were not present upon arrival).

• Proof of Purchase: A copy of the original receipt or order confirmation is required.

2. Items Not Eligible for Return

The following items are generally Final Sale and cannot be returned, exchanged, or refunded unless they are defective or damaged upon arrival:

• Installed or Modified Items: Any product that has been installed, assembled, used, or modified in any way.

• Custom, Special, or Made-to-Order Items: Products specifically tailored or ordered to a customer's unique specifications.

• Clearance/Sale Items: Products marked as "Final Sale," "Clearance," or "Open Box."

• Individual replacement parts.

• Large Quantity Orders: Orders exceeding the specific total dollar amount (over $5000) may be considered final sale or subject to higher restocking fees.

3. Restocking Fee

All standard returns that meet the conditions in Section 1 may be subject to a [10-25%] Restocking Fee of the item's purchase price. This fee covers inspection, repacking, and administrative costs.

• This fee will be deducted from your total refund amount.

• Note: This fee is typically waived for returns due to a company error or a defective product.

4. How to Initiate a Return

You must obtain a Return Goods Authorization (RGA) number before shipping any item back. Items returned without a valid RGA number will be refused or subject to a higher fee/forfeiture of refund.

• Request RGA: Contact our Customer Service team at [Phone Number] or [Email Address] within the 30-day return window. Please provide your Order Number and the reason for the return.

• Receive Instructions: Once approved, we will issue an RGA number and provide detailed return shipping instructions.

• Ship Item: Securely pack the item, ensuring the RGA number is clearly marked on the shipping label (do not write on the original product box).

• Tracking: You are responsible for return shipping costs and ensuring the product's safe return. We strongly recommend using a traceable and insured shipping method.

5. Damaged, Defective, or Incorrect Items

Please inspect all items immediately upon receipt.

• Reporting: If an item is damaged, defective, or incorrect, you must notify us within [48 hours / 3 business days] of delivery.

• Resolution: We will promptly work to resolve the issue at no extra cost to you. Depending on the situation, we will arrange for a replacement, parts, or a full refund, and we will cover the return shipping costs for the faulty item.

• Do Not Install: Do not install a damaged or defective fixture. Installation voids the right to a return or free replacement and may transfer responsibility for labor costs to the customer.

6. Refunds Process

• Inspection: Once the returned item is received at our warehouse, it will be inspected to ensure it meets the return conditions.

• Approval: Approved refunds will be processed within [7-14] business days of the item's receipt.

• Credit: The refund will be credited back to the original method of payment, minus any applicable restocking fees or original/return shipping charges.

• Original Shipping: Original shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items shipped by our error.

Shipping calculated at checkout.